Create a compressed backup of the library, then follow these steps. Resetting one of the EndNote preference files and running the Customizer again has resolved the issue for some user. Tools are Present, but just Beep or do nothing: Some users are seeing the EndNote X7 tab in the ribbon, but the commands are not functional and only beep or do nothing when clicked. To perform a clean removal of Office, please see this article from Microsoft: support. The name of some of these folders may vary based on the language of the operating system. You can highlight it and click Reset to make sure it is blank. Click on File Locations and check the Startup location. In Word, go to the Word menu and select Preferences. Make sure the Word Startup Folder location is blank. Word” folder, reboot, empty the Trash and and re-run the Customizer to install the tools. This is due to Word being a “sandboxed application. Simply click Grant Access the first time and it should not prompt you again. The file should already be selected in the correct location. The following is a troubleshooting guide for getting the EndNote X7 tools to load in Word for Mac.
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